BOOKINGS & BOOKING FEES A minimum of 50% Non refundable booking fee will be required for all appointments from 1st November 2024. If you haven't booked via one of our booking apps, we will send a payment link to you, this payment will be due within 24hrs to secure your appointment. Failure to pay the booking fee will mean that the booking will be cancelled.

Please ensure that this payment is made promptly as this will form part of the final steps to confirm your appointment.

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CANCELLATION POLICY - if you need to cancel your appointment.
Booking fees are non refundable so if you cancel your appointment for any reason, at any stage prior to your appointment date/time, you will loose your booking fee

If you cancel an appointment within 48hrs of your appointment time, as per our booking policy, the remaining balance of your treatment cost will be payable to us. This remaining payment may be taken from the card when you paid your booking fee. If you fail to pay the outstanding balance; to secure any future bookings the outstanding balance will also have to be paid first.

If you cancel on 3 separate occasions, 100% of your treatment cost will be payable for any future bookings you have with Cassini before your appointment is secured.

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AMENDMENTS - amending over 48hrs before your appointment time - You can amend your booking more than 48hrs prior to your appointment time. Your booking fee will be transferred to your new appointment. If however, you need to change that newly scheduled appointment again, the booking fee is lost and a new booking fee is required for the new appointment.

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Amending within 48hrs of your appointment time - You will not be able to amend a booking within 48hrs of the appointment time. Your booking fee will be lost and a new booking fee will be required for the new appointment. If you find yourself in the situation, possible due to illness witihin 48hrs of your appointment time, please contact us to advise