Frequently Asked Questions

Cassini Salon Policy

By booking an appointment at Cassini Salon, Wordsley, you agree to the following terms and conditions. Our policies are designed to ensure a professional, fair and relaxing experience for all clients.

​

Feedback

We value your feedback and are always looking to improve. You may be prompted to leave a review via our booking app, or you can share your thoughts on Google or Facebook. Constructive feedback — whether positive or negative — helps us provide the best experience possible.

 

Bookings & Booking Fees

A 50% non-refundable booking fee is required to secure all appointments (effective 1st November 2024).

• If you do not book via our online app, a payment link will be sent to you and must be completed within 24 hours.

• Unpaid booking fees will result in automatic cancellation.

• The booking fee will be deducted from your final balance.

 

Cancellations

• Booking fees are non-refundable in all cases.

• Less than 48 hours’ notice: The remaining balance of your treatment will be charged. This may be taken from the card used to pay the booking fee.

• If you cancel on three separate occasions, 100% of your treatment cost will be required upfront for any future appointments.

 

Appointment Amendments

• More than 48 hours’ notice: You may reschedule once and transfer your booking fee. Further changes will require a new booking fee.

• Within 48 hours: Rescheduling is not permitted; the booking fee will be forfeited.
  If illness or emergency occurs, please contact us as soon as possible so we can advise accordingly.

 

Packages & Courses

All treatment packages and courses must be paid in full in advance.

• If cancelled, a 100% cancellation fee applies.

• Rescheduling requires at least 48 hours’ notice.

• No refunds are issued for partially completed courses.

 

Appointment Times

All times shown include consultation, treatment, and preparation. Please arrive a few minutes early so your session can begin promptly. Late arrivals may result in a shortened treatment or cancellation.

If you arrive more than 10 minutes late, your appointment may be cancelled and the cancellation policy will apply.

If you have a gift voucher and fail to attend, the voucher will be forfeited.

 

Salon Etiquette

To maintain a calm and relaxing environment, please:

• Keep conversations to a considerate volume.

• Place mobile phones on silent or vibrate.

 

Payment

We accept cash and all major debit/credit cards & bank transfers. Cheques are not accepted.

 

Gift Vouchers

• Vouchers are valid until the date shown and cannot be extended, exchanged, or refunded.

• They may be used for treatments or retail products.

• Lost or stolen vouchers cannot be replaced.

• If a voucher booking is missed or cancelled late, the voucher will become void.

 

Aftercare

Your therapist will provide personalised aftercare advice following your treatment. Please follow these guidelines carefully to maintain your results.

 

Refunds

Products: Due to hygiene regulations, refunds cannot be issued once sold. Faulty products should be reported immediately so we can resolve the issue.
Services: Treatments are performed by qualified professionals. Refunds are not available, but concerns should be reported within 24 hours of your appointment (photos may be requested). We will always work with you to find a resolution.

 

Patch Testing

Patch tests are required for specific treatments and must be completed at least 48 hours before your appointment.
Failure to complete a patch test will result in cancellation and forfeiture of your booking fee.

 

Client Consultation Forms

All new clients must complete a consultation form before treatment. It is imperative that you keep us updated with any health changes or allergies, as this may affect your service. All personal information is stored securely in compliance with GDPR.

 

Age Policy

Clients must be 18 years or over for treatments unless parental consent is provided. Cassini reserves the right to refuse service if age requirements are not met.

 

Cleanliness & Safety

Our salon follows strict hygiene protocols. All tools and equipment are sanitised and sterilised after every service.

 

Loss or Damage

Cassini Salon cannot be held responsible for loss or damage to personal belongings. Please keep valuables with you at all times.

 

Therapist Illness or Emergencies

If your therapist becomes unwell or unavailable, we will try to reassign your treatment to another therapist or rebook at a convenient time. You will be notified as soon as possible.

 

Independent Therapists

All therapists at Cassini are self-employed professionals. While we maintain high standards, each therapist may have individual terms. Any queries or complaints will be directed to the relevant therapist or their insurer if necessary.

 

Gratitude

Gratuities are not included in treatment prices but are always appreciated.

​

Website Information & Pricing

We strive to keep our website accurate, but treatments and prices may change without notice. Please confirm details when booking.

 

Email & Data Policy

By subscribing to our emails, you consent to us storing your details securely and contacting you regarding news, offers, or booking information. You may unsubscribe at any time.

 

Thank you for choosing Cassini Salon — where professionalism, care, and relaxation come first.