Frequently Asked Questions
Here are some of our frequently asked questions. If your question isn't below, please contact us to ask
Where is Cassini Beauty and Treatment Rooms?
We are situated right on the High Street (DY8 5SB)Â in Wordsley, on the corner of New Street, opposite the Church. Parking is at the side of the property or on the front of the Church if there are no events on at the time. Additional parking on The Cat pub (payable)
Booking Terms & Conditions
Kindly review our salon policy below. Please note that by booking an appointment you are accepting the terms and conditions of our salon policy
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FEEDBACK - any feedback regarding your treatments is greatly appreciated. You may be prompted via the booking app for feedback, otherwise any feedback received via Facebook or Google are very gratefully received (even if you find that you need to leave negative feedback - this will prompt us to learn to improve our services for you
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BOOKINGS & BOOKING FEES A minimum of 50% Non refundable booking fee will be required for all appointments from 1st November 2024. If you haven't booked via one of our booking apps, we will send a payment link to you, this payment will be due within 24hrs to secure your appointment. Failure to pay the booking fee will mean that the booking will be cancelled.
Please ensure that this payment is made promptly as this will form part of the final steps to confirm your appointment.
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CANCELLATION POLICY - if you need to cancel your appointment.
Booking fees are non refundable so if you cancel your appointment for any reason, at any stage prior to your appointment date/time, you will loose your booking fee
If you cancel an appointment within 48hrs of your appointment time, as per our booking policy, the remaining balance of your treatment cost will be payable to us. This remaining payment may be taken from the card when you paid your booking fee. If you fail to pay the outstanding balance; to secure any future bookings the outstanding balance will also have to be paid first.
If you cancel on 3 separate occasions, 100% of your treatment cost will be payable for any future bookings you have with Cassini before your appointment is secured.
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AMENDMENTS - amending over 48hrs before your appointment time - You can amend your booking more than 48hrs prior to your appointment time. Your booking fee will be transferred to your new appointment. If however, you need to change that newly scheduled appointment again, the booking fee is lost and a new booking fee is required for the new appointment.
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Amending within 48hrs of your appointment time - You will not be able to amend a booking within 48hrs of the appointment time. Your booking fee will be lost and a new booking fee will be required for the new appointment. IF you find yourself in the situation, possibly due to illness, within 48hrs of your appointment time, please contact us to advise.
Cassini runs on an appointment based system, these appointments go on a first-come-first-served basis. We cannot hold appointments so we advise that you book your appointment in advance to avoid disappointment.
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PACKAGES/COURSES - All packages and courses MUST be paid for in advance, to secure the booking (non-refundable booking fee). We do ask for a minimum of 48 hours if you need to amend the booking. If the treatment packages are cancelled at any time, this will incur a cancellation fee of 100% of the total package cost. If the treatment is cancelled within 48hrs of the appointment time, we reserve the right to charge you for the full amount outstanding.
If you decide to cancel a package/course part way through the time scale allocated, no refund will be issued for treatments not taken.
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APPOINTMENT TIMES - All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation
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ARRIVING AT THE SALON - Please arrive at the salon a couple of minutes prior to your appointment time. Arriving late will reduce your appointment time as each session will be required to finish on time as a courtesy to the next client. We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible (01384 671234 or 07935 892591) to allow your therapist to advise the best course of action. We will always do our best to accommodate late arrivals (within 10 mins after your appointment time) by performing the most complete treatment possible in the time remaining.
Unfortunately arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment AND our cancellation policy will apply
If you have a gift voucher and do not show up for your treatment or cancel your appointment, you will forfeit your voucher.
We recommend that you plan ahead for your visit to our salon.
Please note that if we are in treatments, we will not leave our client to answer the telephone or door. Answer phone or text messages will be dealt with as soon as possible.
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TREATMENT AFTERCARE - Please refer to any aftercare for all services on the treatment aftercare issued to you after your treatment. Your therapist will forward this to you directly. Following aftercare will ensure that you maintain the best results. Results will differ from client to client. Further treatments may be required to achieve the realistic results explained in your consultation
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PAYMENT FOR YOUR TREATMENT - We accept cash and all major credit/debit cards, we do not accept cheques.
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VOUCHERS - Vouchers can be purchased for any amount and will display a valid to date. Once past this date, vouchers will no longer be accepted in the salon.
Vouchers can also be used to purchase products from Cassini.
Vouchers are non-transferable, exchangeable or refundable
We accept no responsibility for lost, damaged or stolen vouchers
When booking a treatment with a voucher, please state the voucher number and produce the voucher at your treatment. Failure to do so will result in full payment of the treatment being required.
If a booking is made with a voucher and the appointment is missed, the voucher will become invalid.
Vouchers can be used as part payment (change will not be given for any difference in cost)
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REFUND POLICY / PRODUCTS - At Cassini all our products are sold as brand new and for personal use only. We cannot give refunds on any products sold due to health and safety reasons. If there is a fault with the product please contact Cassini immediately and we will endeavour to find a solution
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REFUND POLICY / SERVICES - At Cassini all of our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately (photographic evidence may be asked for) We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during your appointment time. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at your treatment or within 24hrs after your appointment.
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ONLINE OR INPERSON WORKSHOPS
Full payment is required at the time of booking an online or inperson workshop. If for any reason you are not able to attend, money paid will not be refunded.
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NOISE AND MOBILE PHONES - We pride ourselves that our salon environment is one of tranquillity and relaxation. Please respect all salon guests right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Please keep mobile phones on vibrate or silent (or turned off).
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WEBSITE INFORMATION AND PRICING - Whilst we endeavour to ensure that the information on the website is correct, we do not warrant its completeness or accuracy, nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
From time to time we add new/remove treatments from our menu. Please check with the salon or our booking systems for treatment updates and prices. Prices and treatments may change.
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EMAIL SIGN UP FORMS - The purpose of the email sign up form is to collect your email address to use for booking purposes, reminders and client contact information. We do not sell or forward your information and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions and have agreed to allow us to store your information securely and also allow Cassini to contact you regarding any salon news, information, offers and bookings. You can unsubscribe to this at any time.
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CLIENT CONSULTATIONS FORMS - All new clients will be requested to complete a client consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before any treatment goes ahead. We also have the right to ask you to check your personal information before each appointment in case you have forgotten to advise accordingly. Personal details taken from clients during consultations are protected under the Data Protection Act.
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PATCH TESTING - Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 48hours prior to your appointment. Failure to complete a patch test before your appointment may result in cancellation and our cancellation policy will apply .
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AGE RESTRICTIONS - You must be 18yrs or over to receive treatments unless parental consent is given. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
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CLEANLINESS - In keeping with out commitment to cleanliness safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.
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LOSS OF DAMAGE OF PERSONAL ITEMS - We regret that we cannot be held responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
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THERAPIST/STAFF ILLNESS - Unfortunately we may have to cancel your appointment due to therapist illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day. In the case that we cannot reschedule your appointment, we will have to cancel and rebook you for another day. We will notify you as soon as we can if we need to cancel appointments.
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THERAPISTS - All therapists at Cassini are currently self employed, therefore all bookings will need to be made directly through the individual therapist. Their terms and conditions may vary so please be vigilant of this. Any queries regarding their treatments may be able to be answered in the salon, although you may be directed to them for clarification. Any complaints can be made to Cassini but will be directed to the individual therapists and/or their insurers should the complaint need to be dealt with further.
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GRATUITY - Our prices do not include gratuity. A gratuity is especially appreciated.
Thank you for understanding